Position Title: Client Service Associate
Department: Sales
Division: Client Service
Reports To: Manager of Client Services
Basic Purpose: The Client Service Associate works closely with financial advisors, prospective clients, and existing clients in every aspect of the sales process, and relationship management. They may act as the first point of contact for existing client account maintenance requests. They are an integral component in client service and client management.
Principal Responsibilities:
- Communicate clearly via phone, email and written correspondence to help establish and maintain quality client relationships
- Maintain confidential up to date client personal and account information in CRM Database
- Utilize all systems to perform job responsibilities including but not limited to WealthScape, Orion, Salesforce, DocuSign CLM
- Process and execute all client cashiering requests and tasks timely and accurately
- Prepare detailed portfolio analysis of current and proposed holdings for potential clients
- Create Investment Proposals for prospects and clients
- Work directly with advisors to onboard prospective clients and maintain and strengthen existing client relationships
- Provide clients with the necessary documentation to create, transfer and maintain accounts
- Facilitate the timely and accurate transfer of client assets
- Work with custodians to resolve client account issues (Fidelity, Vanguard, Schwab)
- Work closely with Operations to produce Quarter End Client Reporting, and client account maintenance items
- Complete ad hoc special projects as assigned
- Cover phone calls for reception and overflow phone calls for the company
Qualifications:
- Bachelor’s degree, co-op and or work experience in the RIA or mutual fund industry
- Strong customer service, communication, writing and interpersonal skills
- Strong computer skills specifically in MS Excel, Access, Word, PowerPoint
- CRM and portfolio accounting database experience a plus
- Strong attention to detail, team player and ability to multitask
To apply, email resume to dmastroianni@adviserinvestments.com